Whilst we hope you will love your ISABIS WATCH timepiece as much as we do, if your watch is unsuitable then you can return it for a refund. We accept unwanted returns on unworn watches up to 7 days after they are delivered as long as all the original packaging is retained and all protective packaging is intact.

Non-returnable items include gift cards and sale items
The cost of return must be covered by you, unless the item was received in a damaged or faulty state in which case we will reimburse you for the cost of return.
We reserve the right to accept or reject any returned item.
If you would like to return a watch we do request that you send an email to our customer relations team at so that we can issue you with a returns authorisation number and send over all the relevant detail. Please refer to our returns policy for more details.


Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault. Please contact our Customer Relations team for further details.


We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the site, the information contained on the site, your or your company's personal information or material and information transmitted over our system.

Your Watch holds a 1 year warranty on the movement of your watch. Your warranty does not cover your battery, mineral glass, plating or straps. If there is a manufacturing fault we will evaluate the watch.



Goods returned outside of the above timeframes will not be accepted and will be returned to the customer.